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Promotion, promotion, promotion" or "Production, production, production"?  

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Boxes of drawstrings packed and labelled in our studio
Boxes of small drawstrings, packed and labelled in our studio.

The last few weeks we have been quite focused (apart from our move) on getting some new products designed and produced and it's made me think a lot again about the endless cry of "Promotion, promotion, promotion" that goes up in most of the art/craft forums whenever someone complains that their work is not selling.

Here are some of the things we've been doing to get a limited number of really good new products on to our shop this upcoming summer and autumn.

  1. Designing new wraps - we have our first four pattern samples now and all four will need some changes and alterations before we can go into even a very small run. Initially we hope to have one or two patterns in half a dozen prints.
  2. Deciding which pictures will go on our new shoulder pouches, and which silks to combine them with. Then doing about 1500 prints.
  3. Negotiating with the factory making our D rings, clips and buckles for the bags - all in special sizes. Trying to get them to ship them - on time, or not on time. Just SHIP them!
  4. Negotiating over our laptop bags - endlessly. At this point this mainly consists of insisting that they are made on time and that delays are not okay.
  5. Getting the cushions organised again - this has been going on forever as we try out different designs and try to get them actually made. At last.
  6. Working on new tote bag samples with a very enthusiastic young woman in Hong Kong. Who is convinced we also need glasses cases.
  7. Doing the first designs for needlepoint cushion samples. Trying to get one of our Bohemian Cats pictures to look right at 20 stitches to the inch in 20 colours is proving challenging!
Some of these things are tedious, but others are the exciting part of design - I love doing new patterns and pictures. The point is that they are all very demanding of design, production, communication and organisational skills. But they're the very most important, central part of the work of any studio business.

Next time someone tells you about their ideas, ask them about how they will put those into production. There's a common fallacy that creativity is mostly about coming up with good ideas and then marketing them well. The reality is that ideas are easy. It's getting them designed and produced to high quality, at the right price and in a repeatable way, is the hard part.

In the end, however good your marketing, branding, public relations and customer service, you'll sink or swim on the quality of your products.

Own the whole process, not just the tail end of it.  

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Manufacturing and producing have been SO declasse in the past couple of decades. Businesses were supposed to do anything but actually make tangible things.

But - right now, if you control the whole process, from design to manufacture to retail it gives you a huge advantage.

As I've pointed out, it allows you to change things quickly - we have very definitely altered the range planned for this year in response to the recession and we were able to arrange this in months, not years. It also lets you have far more control over prices - we know that if times get really tough, we are not stuck with the prices coming from a wholesaler, we can find ways of bringing down manufacturing costs and passing this on.

If you can control the entire supply chain process, or at least a good chunk of it, it will give you many advantages of flexibility and responsiveness. Okay, manufacturing is, as one of our customers said to me recently, "tough" and the feasibility does depend a great deal on the field you are in. But if you can take it on, whatever you do, it will help you become much more recession proof.

11. Don't expect someone to save you from the big, bad world. Protectionism has never worked.  

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This is something I've been wanting to talk about for ages. Globalisation.

Okay, all of you are yawning now and it all seems a bit blah,blah, blah, yes?

But go over to somewhere like Etsy and on the forums there you'll find endless anger, confusion and accusations about competition. And underlying most of it is a fear of being undercut by foreigners. You know, those people who run sweatshops and produce crap.

The fact that Etsy has been all over the place about its Terms and Conditions - one day you have to be a "collective" (what IS a collective?) and the next no problem, you can have employees, dithery, dithery, do - has not helped. But the fundamental issue is much more basic and goes much deeper. People are just afraid, at heart, that they won't be able to compete. That the bag they make by hand on the domestic sewing machine they have set up in a back room in their own home will not be a match for the one coming from a factory in China or India. And you know what, they're often probably right. The Chinese one may well be sewn better, look more professional, use higher quality fabric, be more fashionable - and yes, be a whole lot cheaper.

So they demand that Etsy, for instance, protect them. That it throw out anyone who is not making "homemade". That anyone bigger should move on because they have outgrown the site. That any "resellers" should be hounded off and, if possible (er, how?) hit with huge fines. Okay, I agree that resellers - those who are trading mass-produced goods rather than making their own - are outside the current T&Cs of the site and should not be there. But the fear of anyone who is bigger than a single person? The pleas that it's impossible to compete with anyone who uses efficient production techniques to keep their costs down? The expectation that Etsy will somehow put up a protective barrier -and presumably keep the buyers inside it somehow. Where does all that come from? It's fear, and a desire to be protected.

Etsy has its own, fairly unique problems based on the whole confusion and lack of think-through of its claim to be "the place to buy and sell all things handmade". Doubtless now that the VCs have taken over (however nicely they put it), that will change in any case. But to broaden this, these attitudes shown on Etsy are just one manifestation of the deep desire that I think many of us have in the West to be protected from what's coming. We feel that if walls are put up - with us in a nice walled garden inside and all that nasty, unethical and unfamiliar competition kept outside in the barren wastes, then all will be well. So we desire walls - no, actually we demand them and we attack anyone who isn't keen on building and defending those walls. We seem really to believe that somehow we can keep back this tidal wave of change that's rushing towards us. And, because we're afraid, a lot of the fear comes out in the form of racism, resentment, unfair accusations and a self-righteous belief that, God damn it, we are entitled to use the developing world but to be saved from having it use us.

Well, this can't be done. Nor do I think it's ethical to ask for it.

Protectionism has never worked. If you want to see someone talk in very "big view" technology change and historical terms about the reason that globalisation is here to stay - and a good thing - then take a look at Carlota Perez's lecture to IBM (scroll about halfway down the page to the white area and "See video of lecture in IBM Leadership Forum, Rome 2006" ). Or there is a good PDF here if you'd rather read than watch.

Or if you want to read something smaller, less ambitious and maybe a bit more immediately practical for small studio businesses, then read my next post when I want to talk about why and how you can compete. Or at least not get knocked over by the wave. What's coming is change and we need to adapt. But handled well, it provides wonderful opportunities for an indie designer/maker - it's not a disaster to be feared.