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Make small, quiet mistakes, not big, noisy ones.  

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This week, Kunati, a publisher who did fiction and tarot decks (which is why I found them interesting) went out of business. It's a shame, but when they first started up, I said to Alex, "I give them about two years," and I think that was just about how long it was. Quite honestly, that wasn't so insightful - anyone in the industry who paid a bit of careful attention to what they were doing would probably have said the same.

On the surface, there wasn't anything particularly wrong with their tactics and strategy, and they did get lots of attention in the first year or two and even won awards. It all seemed great. But, look just a little more carefully and it was obvious that they didn't know the publishing business (or, for that matter, the marketing one, though that's another story), and were making most of the classic mistakes. How did I recognise this? Simply because we made most of those very same mistakes at the beginning of Baba Studio and Magic Realist Press. The difference is that we made them small, not big. Which is why we survived and still continue to grow.

When you first start out, you may choose to go into a business that you have experience with, or you may decide go into something that you're new to, but find attractive or promising. In the post below, I've talked about the dangers of doing exactly what you were already doing, but, at the other extreme, there are also problems with going into a business in which you have little experience. However bright you are and however much research you do, you're bound to get many things wrong.

So, what are the options? Well, you either start off big, pour in lots of money, make an immediate impact, charge ahead and assume that you'll learn fast and overwhelm some of the competition. Or you start small and cautious, feel your way, be prepared to learn, alter course and change direction and accept that you'll initially be ignored and eclipsed by the "biggies".

Most of the 1995-2000 dotcoms went the first way, they burned through money, got heaps of publicity, appeared to grow fast - and in the end went out of existence even faster. Having been through all that during my London dotcom days, when we began Magic Realist Press and Baba Studio I wanted to go the second way, small step by small step, happy to learn by our (small in financial terms) mistakes and to make many changes in what we were producing and how we produced it. When we were patronised or laughed at, which sometimes happened, it rarely bothered either of us. On the upside, the fact that we were so obviously willing to learn and adapt meant that many great people went out of their way to encourage us and give us sound advice.

Of course, if you have money behind you, it's very attractive to charge right in, get noticed, put out lots of product and attract attention. You could say it's the "look at me" way of doing things and yes, it can work. It's risky though, because if, when people do look, they find your product or service not quite up to scratch, or simply not all that appealing in the market, you've lost them - and thrown the money down a drain. And with your resources spent, you may not get a second chance. I assume it's something like this that happened to Kunati, and it's not uncommon. Think how many fashion or music brands make a huge splash one year and are gone the next.

On the other hand, if you start small, even discrete, then one or two products that don't quite take off in the market won't do much harm, and may even be tweakable to get them right. It's an odd fact that our Baroque Bohemian Cats' Tarot and Bohemian Cats picture book weren't a great success money-wise in their first year - but the deck, the pictures and the products based on them, have done increasingly well since, and now look set to become classics. It just took us a while to understand their audience and market - and we had that time to do that because at no point had we hurled large amounts of our limited resources at it.

Quiet, low-cost, careful and adaptable isn't especially glamorous. But if you want a business that's successful medium-term, and can survive the ups and downs of real-world changes, then make small steps with their associated small, recoverable mistakes. Over time, many little steps add up to a good-sized, sustainable business that feels comfortable in its own skin, and never has to scream, "Look at me."

Video of John Doerr Giving 10 Tips for Start-ups to Avoid the Econalypse  

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These points mainly apply to those start-ups with angel or venture capital funding. Which, let's face it, does not include many creative studios.

But it's still worth taking five minutes to hear what's said. In a later post I plan to reinterpret this for our own kind of small business. For now though, this advice is useful and at times quite thought-provoking.


The Entire Video of John Doerr Giving 10 Tips for Start-ups to Avoid the Econalypse


3. Accept you’ll be laughed at. Welcome it as a good sign.  

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The post below on embarrassment mostly covered this one. Except it gets more so when your first one is in something esoteric, decorative, fantastical and/or "not cool" (I'll be saying more about coolness).

It would have been so much easier if I'd come here to Prague and said I was starting another corporate consultancy. I could have said that we were specialising in emerging markets and change management. No-one would have batted an eyelid. But instead... "Tarot?" Even someone I like back in the UK couldn't say it without a small snigger.

But then he didn't know - because I'd never found it relevant to tell him - that I spent about a year obsessed with ouija boards as a small girl. "Don't break the glass, will you dear," was my mother's remark on this constant need to commune with the spirits via an upturned tumbler and an alphabet written on small scraps of paper. (It seems that you'll inadvertently find out quite a lot about my bizarre upbringing by the time we get through all these points.) Or that I then went on to study traditional yoga in an ashram in Belfast between the ages of thirteen and fifteen - ? - Yes, really, there was such a thing, started by an idealistic Austrian man who was my first yoga teacher. While others at school were working on Latin, Geography, Maths and the usual stuff, I was also taking classes - once they decided I was serious and needed some real training - in levitation and traditional Hindu spell-casting. Of which more sometime. So all in all I took to tarot, all those years later, a bit like a duck to water. Actually more like a duck that had spent years in dry dock that suddenly saw the opportunity of paddling in a lake again.

But my old friends and colleagues in the UK - such as are left - mostly find it laughable. While I suppose deep down I find the idea of them still giving earnest advice on "brand differentiation" or "leveraging your brand assets" pretty hysterical too. Let's just say we agree to differ about what's humorous.

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Do what you've always been interested in. Because only a genuine passion will sustain you during those 80-hour weeks that are going to be necessary when you start a business. Follow your true long-term interests however odd or absurd they may seem to anyone else.

On the brink  

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I've been on the brink of starting a blog like this for quite some time. But for the last four/five years I've written a book a year - nothing very enormous, but enough to make me put all my writing focus elsewhere.

This year is different though. Not just because I don't have any writing deadline looming but also because we seem to be right on the brink of some huge changes in the 'global economy" (more of that concept at some point). So all in all it seems a good time to discuss what I know about setting up a creative business that works - in terms of giving satisfaction, excitement and security and income to those who run it.

I am not a consultant, although for some years I actually did make my living from consultancy. This blog isn't intended as a "front" for a consultancy or a coaching business - our studio produces imagery which we put on a variety of our own products (mainly paper and textiles so far) and I have no time or inclination to do anything else - or to work for clients. It's more a way of me collecting my own thoughts about what I've learned, and maybe also a way of articulating my strong belief that you have to live your life now, without putting it on hold.

Many of the opinions I'll voice will be wildly irresponsible in some ways, and won't by any means work for everyone. But if you're also on the brink - just about to ditch the "day job" or to take a risk in your work or just to make a first step - then some bits of what I have to say may resonate.